Published on July 26, 2007
Number of Complaints Received and Handled in the 1st quarter of 2007
Number of Complaints Received and Handled in the 1st quarter of 2007
In the first quarter of 2007, the Defender received 1,749 complaints, of which 981 (56%) were within the Defender’s mandate and 768 (44%) outside his mandate. In the same period of 2006 the Defender received 1,954 complaints, of which 1,014 (52%) were within his mandate.
The structure of complaints received by legal area has not changed significantly over time. Complaints in the area of social security are the most numerous (240) in the long run, primarily concerning pensions and social welfare benefits. The second most numerous group were complaints from public court administration (113), relating particularly to undue delays in court proceedings, and their number exceeded the long-term numerous group of complaints related to construction and regional development (89) of which the majority pertain to zoning proceedings, planning permission and approval proceedings. The high number of complaints pertaining to healthcare (72) and the police and the prison system (64) addressed to the Defender persists.
In the first quarter of 2007 the Defender handled 1,728 complaints, i.e. 246 complaints less than in the same period of 2006, when he completed 1,974 complaints. An analysis of the structure of complaints closed clearly suggests that the Defender and his deputy preferentially closed time-consuming and long-term inquiries because of the end of the Defender’s and his deputy’s first term in office. As of the date of this Report, 1,514 files from the common agenda and 30 files from the detention agenda are in various stages of progress.
Number of Complaints Received and Handled in the 1st quarter of 2007
In the first quarter of 2007, the Defender received 1,749 complaints, of which 981 (56%) were within the Defender’s mandate and 768 (44%) outside his mandate. In the same period of 2006 the Defender received 1,954 complaints, of which 1,014 (52%) were within his mandate.
The structure of complaints received by legal area has not changed significantly over time. Complaints in the area of social security are the most numerous (240) in the long run, primarily concerning pensions and social welfare benefits. The second most numerous group were complaints from public court administration (113), relating particularly to undue delays in court proceedings, and their number exceeded the long-term numerous group of complaints related to construction and regional development (89) of which the majority pertain to zoning proceedings, planning permission and approval proceedings. The high number of complaints pertaining to healthcare (72) and the police and the prison system (64) addressed to the Defender persists.
In the first quarter of 2007 the Defender handled 1,728 complaints, i.e. 246 complaints less than in the same period of 2006, when he completed 1,974 complaints. An analysis of the structure of complaints closed clearly suggests that the Defender and his deputy preferentially closed time-consuming and long-term inquiries because of the end of the Defender’s and his deputy’s first term in office. As of the date of this Report, 1,514 files from the common agenda and 30 files from the detention agenda are in various stages of progress.