Number of complaints and investigations in the 2nd quarter of 2017

A total of 1991 complaints were received in the 2nd quarter of 2017, which is 54 less than in the same period last year. The ombudsman was approached by 1373 persons in matters falling within her competence under the law, which is 46 more than in the second quarter of the past year. Thus, the proportion of complaints falling within the Ombudsman’s mandate increased to 68% (the figure for the last year was 66%). Most complaints were related to social security (317 complaints); many complaints (170) concerned the area of construction proceedings and spatial planning and also the prison system, the police and the army (122).

In 68 of the complaints received, the complainants claimed unequal treatment by public administration and private individuals. The number of complaints directed against discrimination within the meaning of the Anti-Discrimination Act reached 56. In 17 cases, we also provided information and analyses related to discrimination to international parties and national bodies.

In the second quarter, we performed 5 systematic visits to facilities where persons restricted in their freedom are or may be present. In the area of monitoring detention of foreign nationals and the performance of administrative expulsion, we monitored 1989 decisions.