What should precede a complaint
A complaint should not be directed to the Defender until the complainant has exploited the normally available options provided by legislation (appeal or complaints). Thus, the complainant must demonstrate that (s)he has previously actively addressed the authority to which the complaint pertains and unsuccessfully requested remedy.
These steps must be taken before you address the Defender. By his activities, the Defender cannot substitute for the decision-making of individual authorities.
If you are unsuccessful – the authority does not respond to your complaint at all or you are dissatisfied with the remedy and the measures taken – it is time to address the Defender. You will then send him or deliver in person the copies of all documents related to your problem.
In that case, first address your complaint to the Czech Social Security Administration. If you do not succeed, then address the Ombudsman.
First address the transport administration authority of the relevant municipality. If you are not satisfied with its decision, your next step should be an appeal to the Regional Authority. If you do not succeed, then address the Ombudsman.